~Our Policies~
Nina's Balloon Emporium prides itself on providing excellent customer service.
In order to do so, please adhere to the policies listed below:
To Secure your event date for balloon décor:
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Check our calendar to see if the date is available for your event.
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Complete the "Request a Quote Form".
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Then click on "Reserve Date" button to pay $100 retainer fee (in the note section, type in date). The payment of this fee will guarantee your date. It is non-refundable, but will be used towards the subtotal of your order.
To Finalize your event:
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If the event date is 14 or more days away, you receive the quote/estimate the will expire after 5 days of receiving it. Therefore, do the following:
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Review it and contact us immediately with any questions or changes.
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If you agree with all items on quote, click on "accept estimate". By pressing "accept estimate", you are agreeing to the terms and policies of this estimate and Nina's Balloon Emporium.
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Estimate will be converted to an invoice, full payment is expected at the time of invoice being converted (if not payment, invoice will expire.
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If the event date is less than 14 days away, you receive the quote/estimate the will expire after 1 day of receiving it. Therefore, do the following:
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Review it and contact us immediately with any questions or changes.
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If you agree with all items on quote, click on "accept estimate". By pressing "accept estimate", you are agreeing to the terms and policies of this estimate and Nina's Balloon Emporium.
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Estimate will be converted to an invoice, full payment is expected at the time of invoice being converted (if not payment, invoice will expire).
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Rush Fee
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Any order needed within 7 days of event will be charged a $75 rush fee.
Payments accepted
Cancellation Policy
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If the Client cancels the event, no refund will be given. However, the amount can be transferred to another date/event using the services of Nina’s Balloon Emporium.
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If Nina's Balloon Emporium have to cancel, a 100% refund will be given within 7 business days, or Client has the option to receive a credit for future services.
Balloon Décor Installation/Guarantee
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For all of our balloon décor, we use high quality and environment friendly latex balloons. The conditions of the environment generally dictates the longevity of the balloons.
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Please note: We do not use balloons that are purchased by customers or outside of Nina's Balloon Emporium. Our team always uses professional grade products which are purchased directly from a reputable balloon distributor.
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For indoor décor
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Balloon décor can be installed up to 2 days prior to the event.
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We mostly use air-filled balloons, which can last about a week, most times more.
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We use Hi-Float for all latex balloons filled with helium. Balloons can last for at least 2 days.
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For outdoor décor
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Balloon décor will be installed the day of the event.
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We cannot guarantee a specific amount of time the balloons will last due to the weather conditions (humidity, wind, rain, temperature (hot/cold), sun).
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When balloons are exposed to outdoor air, the texture will change to a velvet/matte texture, which is also known as oxidation.
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In case of inclement weather, including but not limited to rain, hail, thunderstorms, Nina’s Balloon Emporium (NBE) will allow for the following:
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Option #1 transfer outdoor décor to indoor décor by maintaining the same design as much as possible and with minimal changes and/or charges possible.
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Option #2 client can postpone to another date/time, if available, for no additional charge, unless location changes to an area outside of delivery zone.
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Delivery, Set-up, Take-down, Rental Pick-up (fees apply)
These are separate charges that will be listed in your quote:
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What is DELIVERY?
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To bring agreed upon products to agreed upon venue/location at a rate of $2.50 per mile.
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What is SET-UP?
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To set-up agreed upon products at agreed upon venue/location at a rate of $89 per hour.
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What is TAKE-DOWN/STRIKE/RENTAL PICK-UP?
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To return to venue and take down/pick-up items that Nina’s Balloon Emporium originally brought for set-up (rental items, balloons, etc.) at a flat rate of $75.
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Prices
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All prices listed on our website are STARTING prices.
- All orders are subject to tax and delivery charges.
Yard Cards
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Payment in full is due upon invoice.
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Yard cards are available for rental only.
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Please water lawn for at least an hour, 24 hours before delivery.
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Cards are delivered 18 to 24 hours from the event time.
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Please do move, replace, or trash the cards.
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Client will be responsible for any damage to cards/stakes.
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Please do not attach any object to the cards.
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Nina's Balloon Emporium and all representatives are not responsible or liable for any injury or damage that may be caused to any person or personal property during the set-up or removal of any rental.
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Be sure to take plenty of pictures.
Rentals
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All rental items belong to Nina's Balloon Emporium (NBE) and should not be moved without written permission.
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Rental items will be collected by Nina's Balloon Emporium at agreed upon time with client and NBE.
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Rentals includes, but not limited to,
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our stands
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all of our backdrops
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sequin curtains
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non-sequin curtains
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boxwood hedge
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acrylic screen
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artificial florals
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yard cards
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beverage/treat wall
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To ensure appropriate placement of items, NBE will consult with client upon arrival to discuss placement of rental items and NBE will consult before leaving the venue.
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If rental items are damaged, client will be responsible to replace the item(s) and/or pay to replace the items.